Frequently Asked Questions

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When you have an appointment scheduled with your own doctor, that is who you will see. If you need to schedule an appointment urgently and your doctor is not available, we may ask if you would like to be seen by another doctor or a nurse practitioner. This often makes it possible for you to be seen sooner.
One Medical was founded on a better model of care – one designed around patients’ needs that provides a higher level of quality and service affordably. We do this through innovative design, excellent customer service, and the efficient use of technology.
“Evidence-based medicine” means medical care that is up-to-date with the most current recommendations. Medical research is constantly discovering new ways to identify, prevent, and treat illness. We pride ourselves on being aware of that research so we can provide our patients with the most effective medical care.
A Patient Centered Medical Home is a model of healthcare delivery in which care is tailored to the needs and preferences of patients. The Patient Centered Medical Home model encourages active engagement of patients and families with shared decision making and practice improvement.
An academic medical center is a place that does three things: provides clinical care for patients, performs research on disease, and educates new doctors.
A nurse practitioner is a registered nurse (RN) who has completed additional nursing education and training in diagnosing and managing common as well as complex conditions.
Every patient in our practice has his or her own doctor. If your doctor is a resident, you may also see a faculty member at some of your appointments.
Our residents are supervised by faculty members, who are also called preceptors. Every visit you have with a resident is reviewed by a faculty member/preceptor.
A medical student is someone who is currently attending medical school and is not yet a doctor. Medical students are not able to diagnose or treat patients on their own.